TRIARQ Health care navigators help eligible Blue Cross Blue Shield of Michigan members find the right specialty care, then stay with them along the way. Free to eligible members, alongside the care you provide.
Expanding January 1, 2027 to all Blue Cross and BCN commercial fully insured members.
Standard copayments and deductibles apply to provider visits.
Navigation supports your plan of care. It never replaces your clinical judgment.
Member benefits and referral or authorization requirements stay the same.
Four steps, one dedicated team, and a member who knows what to do next.
Members land on a simple page with one phone number, a request form and plain answers. This is the page to share.
A preview of the live patient page. Members see this when you share the link.
Members with recurring, persistent or ongoing joint and muscle pain. Today the service is available to a select group of Blue Cross Blue Shield of Michigan members. Starting January 1, 2027, it expands to all Blue Cross and BCN commercial fully insured members with PPO and HMO plans.
Other recurring joint and muscle pain is supported too. Members can confirm eligibility by calling the Customer Service number on the back of their member ID card.
When a patient with ongoing joint or muscle pain isn't sure what comes next, let them know care navigation may be available.
Give the patient 734-361-5206 or care.triarqhealth.com/msk. The team answers Monday through Friday, 8 a.m. to 7 p.m. ET.
Print the one-page office guide so schedulers and referral staff can answer patient questions.
Download the office guide (PDF)No. Care navigation supports the care you provide. It doesn't replace your clinical judgment, and member benefits and referral or authorization requirements stay the same.
Care navigation is free to eligible members. Visits with providers are subject to the member's copayment and deductible.
Members with recurring, persistent or ongoing joint and muscle pain. Today the service is available to a select group of Blue Cross Blue Shield of Michigan members; starting January 1, 2027, it expands to all Blue Cross and BCN commercial fully insured members with PPO and HMO plans. Members can confirm eligibility by calling the Customer Service number on the back of their member ID card.
Osteoarthritis, chronic lower back pain, and hip and knee pain, along with other recurring joint and muscle pain.
No. TRIARQ Health does not practice medicine and is not an emergency service. Navigators provide guidance and support and help members reach the right specialty provider.
Call 734-361-5206, Monday through Friday, 8 a.m. to 7 p.m. Eastern time.
The same team, phone number and hours help members with urinary tract infections and kidney stones reach the right urologist.
TRIARQ Health is a physician services organization that works with independent specialty practices. Independent orthopedic practices partner with TRIARQ Health on practice operations, revenue cycle and value-based care, so the practice stays independent and the surgeons stay surgeons.
The Care Navigation Team answers Monday through Friday, 8 a.m. to 7 p.m. Eastern time.
TRIARQ Health is an independent company that provides Care Navigation Services on behalf of Blue Cross Blue Shield of Michigan. Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
TRIARQ Health is not an emergency service and does not practice medicine. Care navigation does not replace evaluation, diagnosis or treatment by the member's physician.
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